Associate Account Manager for 3PL Logistics
Indianapolis, IN
Full Time
Mid Level
Join Our Future Opportunities Talent Pool at Contrax!
At Contrax, we’re always looking for talented, driven team members who thrive in fast-paced, collaborative environments. By joining our Future Opportunities Talent Pool, you’ll be among the first to be considered when new roles open.
If you’re motivated, team-oriented, and ready to make an impact, we encourage you to apply today. Submitting your application ensures you’ll be on our radar for upcoming positions across the organization.
Position: Logistics Specialist
Job Summary
As a Logistics Specialist, you will provide operational support and assist with managing an Account Executive’s book of business. Your role ensures all customer orders are appointed, covered, picked up, and delivered on time—supporting continued business and growth.
Essential Duties & Responsibilities
Education & Experience
Skills Required
At Contrax, we’re always looking for talented, driven team members who thrive in fast-paced, collaborative environments. By joining our Future Opportunities Talent Pool, you’ll be among the first to be considered when new roles open.
If you’re motivated, team-oriented, and ready to make an impact, we encourage you to apply today. Submitting your application ensures you’ll be on our radar for upcoming positions across the organization.
Job Summary
As a Logistics Specialist, you will provide operational support and assist with managing an Account Executive’s book of business. Your role ensures all customer orders are appointed, covered, picked up, and delivered on time—supporting continued business and growth.
- Perform account-specific tasks such as load building, scheduling, and overflow check calls.
- Set appointments with shippers and receivers; record details in TAI TMS and customer TMS.
- Provide basic customer and carrier support; escalate issues as needed.
- Build relationships with load coordinators and other freight support contacts.
- Monitor and track loads to ensure accurate communication and proactive problem-solving.
- Maintain data integrity and accurate TMS entries for all carrier and customer functions.
- High school diploma or equivalent required.
- Minimum 1 year of experience in 3PL, freight brokerage, or truckload operations.
- Strong attention to detail and organizational skills.
- Deep understanding of the freight industry.
- Ability to prioritize, work independently, and meet deadlines.
- Knowledge of supply chain and logistics industry.
- Highly motivated and urgency-driven.
- Excellent written and verbal communication skills.
- Strong relationship-building and problem-solving abilities.
- Ability to thrive in a fast-paced team environment.
- Detail-oriented with the ability to multitask and meet deadlines.
- Proficiency in Microsoft Office; experience with McLeod TMS is a plus
- Competitive Base Salary: $40,000 – $85,000 (commensurate with experience and qualifications)
- Opportunities for growth and advancement for outstanding performers
- Collaborative, fast-paced, and fun office environment
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